Digitization – Seite 2 – Agency for Economic Cooperation and Development

Geschäftsmann benutzt das Smartphone für Online-Banking

Setting up an IT system for dealing with tax complaints

Project description Objective: Provision of technical support to improve efficiency of the appeal process for tax and customs under the capacity of the Slovenian Ministry of Finance in full compliance with EU recommendations and guidelines through the preparation of the tender documentation including technical specifications for building up a new IT system for the administrative procedure at the second instance of an appeal process. Results: Business analysis performed New specific business processes developed Technical requirements for IT system prepared Transition plan for the organisational and technical level developed

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Geschäftsmann mit einem Tablet, über dem ein Hologramm mit Verkaufsdaten und Wirtschaftswachstum angezeigt wird.

Croatian tax administration’s IT capacity building

Katharina

Project description Objective: Provision of technical support to successfully implement the EU General Data Protection Regulation (GDPR) based on high-level recommendations for implementation on GDPR and to improve the Croatian tax administrations’ capacity in building IT capacity. Results: Concept for GDPR in the Croatian tax administration to prepare the roll-out project designed Concept to establish business process management in the Croatian tax administration designed Concept for mobile office to prepare the roll-out project designed Methodology for IT project risk management designed Concept to establish a project management office in CTA designed IT project management trainings implemented Methodology for IT change management in CTA designed

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Stethoskop auf einem Tablet mit medizinischen Symbolen

Creation and implementation of the national eHealth centre in the Czech Republic

Katharina

Project description Objective: Provision of technical support to contribute to the successful establishment of a National eHealth Centre (NeHC) enabling smooth implementation of eHealth services into the Czech health care system, resulting in safer, more available and cost-effective care and enhancing social and territorial cohesion. The implementation of the NeHC will contribute to the development of effective and sustainable eHealth solutions that are proven to be conducive to provide better quality services at lower cost, thus improving the cost-effectiveness and fiscal sustainability of the Czech healthcare system. Results: Framework and the scenarios for a possible NeHC are developed and implemented, including: the definition of the mandate (extensive or limited) of the NeHC, its governance structure, operating principles, rules and legal framework as well as its institutional structure, funding source, basic human resources and capital and operational budget, a detailed definition of an organisation chart, priority eHealth projects to be implemented by the NeHC a road map for NeHC implementation

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Geschäftsführerin bei einer Besprechung mit ihren Kollegen

Support to improving the coordination of internal audit in Romania

Katharina

Project description Objective: Provision of technical support to strengthen the operation of the public internal audit system of CHUPIA with the aim to prevent fraud and corruption and to improve the use of available resources at central and local levels. Results: Development of a new strategy for public internal audit developed Training programmes on public internal audit at central and local level designed and implemented Induction programme and guidelines on financial governance for high level officials designed

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Meereslandschaft mit Segeln am Wasser vor den griechischen Inseln

Technical assistance action to support tourism planning and policy for the promotion of sustainable tourism development in Greece

Katharina

Project description Objective: Provision of technical support for the promotion of sustainable tourism policies, instruments and investments to make tourism an effective tool for economic development. The focus of the project was to enhance the understanding of tourism from different perspectives and to foster ethical and responsible business practices and policies in the field of tourism in order to ensure the quality of the service. In parallel, the project explored in detail potential funding mechanisms that can support tourism investments. Additionally, in order to extend the tourism season, emphasis was given to the development of new touristic products specific to the Greek context. Results: Tools for strategic policy making improved Client-oriented tourism enhanced Education and training in tourism performed New alternative tourist products developed

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Zertifizierung der Qualitätskontrolle, geprüfte Garantie für den Standard des Firmenprodukts.

Support to the Civil Service and Public Administration Reform

Katharina

Project description Objective: The overall objective of this project is improvement of the Government’s institutional processes and procedures, as well as legislation related to public administration, thus supporting the development of democratic society in view of future EU accession and membership. Results: Legal framework in support of the implementation of the IOP drafted Prepared IOP standards for the public administration Improved procedures and mechanisms for delivery of public services

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