Setting up an IT system for dealing with tax complaints

Geschäftsmann benutzt das Smartphone für Online-Banking

Project description



Provision of technical support to improve efficiency of the appeal process for tax and customs under the capacity of the Slovenian Ministry of Finance in full compliance with EU recommendations and guidelines through the preparation of the tender documentation including technical specifications for building up a new IT system for the administrative procedure at the second instance of an appeal process.


  • Business analysis performed
  • New specific business processes developed
  • Technical requirements for IT system prepared
  • Transition plan for the organisational and technical level developed


Slovenian Ministry of Finance
Funding programme:
SRSP (Structural Reform Support Programme); Predecessor of TSI (Technical Support Instrument)
Implementation period:
August 2019 – January 2021

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