Croatian tax administration’s IT capacity building

Geschäftsmann mit einem Tablet, über dem ein Hologramm mit Verkaufsdaten und Wirtschaftswachstum angezeigt wird.

Project description



Provision of technical support to successfully implement the EU General Data Protection Regulation (GDPR) based on high-level recommendations for implementation on GDPR and to improve the Croatian tax administrations’ capacity in building IT capacity.


  • Concept for GDPR in the Croatian tax administration to prepare the roll-out project designed
  • Concept to establish business process management in the Croatian tax administration designed
  • Concept for mobile office to prepare the roll-out project designed
  • Methodology for IT project risk management designed
  • Concept to establish a project management office in CTA designed
  • IT project management trainings implemented
  • Methodology for IT change management in CTA designed


Tax Administration (CTA) of the Croatian Ministry of Finance
Funding programme:
SRSP (Structural Reform Support Programme); Predecessor of TSI (Technical Support Instrument)
Implementation period:
December 2018 – December 2019
Austrian Federal Ministry for Digital and Economic Affairs

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